Our Policies

Cancellation Policy

This policy protects Aleka Cleans' ability to run a reliable schedule and keep pricing fair for every client. Please provide at least 48 hours' notice for any cancellation or reschedule.

Cancellations

A minimum of 48 hours' notice is required to cancel a clean. Cancellations made with less than 48 hours' notice will be charged 50% of the service fee.

Ending Regular Service

To cancel your ongoing service entirely, please give 30 days' notice. Without this notice, future requests for Aleka Cleans' services may not be able to be accommodated.

Rescheduling Policy

Rescheduling

A minimum of 48 hours' notice is required to reschedule. If a reschedule request can't be accommodated and 48 hours' notice wasn't given, it will be treated as a cancellation and charged at 50% of the service fee.

Extended Interval Surcharge

Regular cleans are quoted on a weekly or fortnightly basis. When a cancellation or reschedule pushes more than a week beyond your usual interval, the next clean will take longer and require extra care, so a 25% surcharge applies to that clean to cover it.

Example: your usual interval is fortnightly. A cancellation pushes the next clean out to 4 weeks. That clean is charged your normal rate plus 25%.

How to Prepare Your Home

A little preparation before I arrive means more of my time goes into cleaning, not tidying. Please have these done before I arrive:

Put personal items away

Towels, toothbrushes, hairbrushes, clothes and anything else personal.

Make cleaning day your towel wash day

Hand towels, bath towels, bath mats and kitchen towels are best washed and out of the way. It also keeps anything that touches your skin or hands clear of cleaning products.

Clear your surfaces

Kitchen benches and table, side tables, coffee table, bathroom counters and floors. The clearer they are, the better the result.

Make room to park

Please clear the garage or driveway. I'm in and out to my car throughout the clean for equipment, so please keep the entrance closest to my car available.

Warmer months (September to March)

Please close the windows and turn the aircon on before I arrive, so the house has time to cool down.

Pets

Please tell me about any pets before your first clean. If a pet is nervous, likely to bolt through an open door, or doesn't do well with strangers, please secure them in a room or outside area, or arrange for them to be elsewhere during the clean. Let me know where they'll be so I don't open that door. Please also leave fresh water out and keep food bowls and pet toys picked up off the floor.

Valuables and breakables

Please put away jewellery, cash, important documents and any fragile or sentimental items before I arrive.

You don't need to be home

You don't need to be home for your clean. Before your first clean, we'll sort out where to leave the keys.

Access and locking up

We'll also agree how you'd like me to leave your home secure when I finish, so it's locked up exactly the way you want.